Can the City control cable rates under the franchise?
The City Council has no authority over rate regulation. A change in federal law some years ago removed the City's authority to regulate the basic rate charged to residents for cable service. In addition, a petition to the Federal Communications Commission by Comcast (that was accepted in 2011) removed the City's authority to regulate rates for cable television equipment.
While the franchise provides residents with protection of the public right-of-way, and a number of other community benefits, the current regulatory climate does not provide rate increase protection. It is left to competition in the marketplace to help dictate those rates.
The City does have an escalated complaint process that can be initiated with Comcast and Frontier.
Please submit a request online to start the process.
Comcast Customer Service
Frontier Customer Service