Utility Billing Electronic Statements
The City of Burnsville now offers environmentally friendly, electronic statements for your monthly utility bills:
• Environment: Reduce paper and envelope waste by viewing your statement online
• Convenience: View, print or download current and past statements at anytime, from anywhere
• Time: View your eStatement days before your mailed statement
• Free: No cost eStatement enrollment
Sign up here: use your statement document code to create an account.
Frequently Asked Questions
What are eStatements?
eStatements are an electronic version of your mailed statement. The electronic statement is identical to the paper statement and can be viewed, printed or saved right from your computer.
Will I still receive a paper statement?
No. By signing up for eStatements, you will no longer receive a paper statement. If you need to receive a paper statement, you can opt out of eStatements by selecting the paper statement option under the profile tab.
When will I receive my eStatement?
Paper statements can take days using mail delivery. With eStatements you can bypass this and receive your statements much earlier.
How will I know when my eStatement is ready for viewing?
You will receive an email notification letting you know that your statement is ready for viewing. You can access your statement from any computer by logging into your mySecureBill™ account.
Can I have my eStatement notification sent to two different locations?
Your eStatement notification can only be sent to one location, but you can access your account from any computer.
How long will my statement remain online?
You can view current and past statements and payments for 12 months.
How do I view my statements after the 12 month period?
All statements can be saved on your personal computer. Simply open up the statement and select file>save.
How do I view my monthly statements?
Once you have logged into your account, simply select the statement icon and you will be able to view your statement.
Is there a charge for eStatements?
No, eStatements are completely FREE!
How do I enroll for eStatements?
Click here to enroll now! Users can either make a onetime payment, or create an account to access your statement and payment history.
Can I print my eStatement?
Any statements can be printed just as any document on your computer.
What if I change my email address?
Log in to your personal account and select profile. If at any time you need to change your address, name or contact information, all information can be updated on this tab.
Who should I contact if I don’t receive my email notification?
If any questions arise, please reference the Customer Service tab for support information.
How do I opt out of eStatements?
Log into your personal account and update your profile by selecting paper statements only.
What is Adobe Reader and why do I need it?
Adobe Acrobat® Reader ™ is free software used for viewing and printing of electronic forms. You will need this software installed in order for your computer to download, display or print your statement.
Adobe Reader Download