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Sewer Backup or Blockage
Sewer Backup or Blockage
If you are experiencing a sewer backup:

Between 7 a.m. and 3:30 p.m., Monday-Friday:
Call:    952-895-4550

After 3:30 p.m. and on weekends:
Call:     9-1-1

City crews will be dispatched to assess the request.

Who is Responsible?
If it is determined that the blockage/restrictions DOES NOT exist within the City's sanitary sewer system, homeowners will be is advised to contact a professional plumber or drain-cleaning service for a private sewer service inspection. The City of Burnsville cannot make a recommendation for drain-cleaning services. It may be in your best interest to obtain several estimates.

If the problem is in the sewer service from the property to the City's sewer main, the property owner will be responsible for correcting the problem. The owner of the property is responsible for maintaining and cleaning this private section of sewer, including the connection to the sewer main.

Many homeowner insurance policies exclude damage resulting from sewer backups. However, some insurance companies do provide sewer backup coverage. If you are concerned about sewer backups and want to insure that you are covered, check with your home insurance policy about the availability of sewer backup insurance.

Ways to Prevent Backups
Property owners can do many things to prevent sewer backups/blockage.

Cooking oil should be poured into a heat-resistant container and disposed of in the garbage after it cools, NOT down the drain. Washing grease down the drain with hot water is not the answer. This grease goes down the drain, cools off, and solidifies  in the drain, the property owner's sewer and/or the sewer main. When this happens, the line eventually clogs.

Paper Products:
Paper towels, disposable diapers, and feminine products cause a great deal of problems. These products do not deteriorate quickly. They become lodged in portions of sewer causing sewer backups. These products should be disposed of in the garbage.

Sewer Root Control:
The continual flow of nutrient-filled water found in sewer pipes attracts tree roots. Roots growing along pipes exert significant pressure on pipes. These roots may push into and around gasket connection points, which may expand and break seals.
Root infiltration can cause a blockage to the sewer, resulting in sewage backup in your home and damage to your property.

Tips For Controlling Roots:
The conventional method of removing roots by a professional drain cleaning service involves cutting or tearing roots to solve an immediate problem. However, this method does not stop the growth or destroy the roots outside the pipe. This is similar to pruning the bushes and shrubs surrounding your residence.

An annual chemical root control program is an effective preventive maintenance measure. A product that foams with the addition of water is the most effective means of coating the roots and pipe surfaces. These products may be purchased from your local hardware store or home center.

Illegal Plumbing Connections:
Do not connect French drains, sump pumps, roof gutter drains, or foundation drains to your sanitary sewer service. Not only is it illegal, debris and silt will clog your service line. Consult a plumber to correct any illegal connections.

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