When should I call 9-1-1?
Any time you need a Police, Fire or Medical response you should dial 9-1-1. The dispatcher will ask you where your emergency is and what is happening. Please remain calm when talking to the dispatcher. Remember … when calling 9-1-1 it is very important to stay on the phone, even if 9-1-1 was dialed in error. The dispatcher is required to verify where the call is coming from and if an emergency exists. If you hang up, a police officer will be sent to the location the 9-1-1 computer provides.

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1. When should I call 9-1-1?
2. What number do I call for a non-emergency situation?
3. What are the directions to the Burnsville Police Department?
4. What are the lobby hours?
5. How can Burnsville help me if I don’t speak English or if I am speech impaired?
6. How may I get a copy of a police or accident report?
7. How do I obtain a Letter of Clearance (Good Conduct)?
8. Do you provide fingerprinting services?
9. How do I get a Solicitor’s Permit?
10. How may I obtain a Restraining/Harassment Order or Order for Protection?
11. How do I check for sexual offenders in my neighborhood?
12. Who do I call about barking dogs or dogs running loose in my neighborhood?
13. How may I compliment an officer or employee?
14. How do I make a complaint against an officer or employee?
15. Where may I get a copy of the Minnesota Driver’s License Manual?
16. What are the rules for infant and child restraint/booster seats?
17. How do I get a Permit to Purchase a Handgun?
18. How do I get a Permit to Carry a Handgun?
19. When is Juvenile Curfew?
20. Is there an overnight parking ordinance?
21. Can I speak with a mediator about a neighborhood dispute?
22. What do I do if I have been targeted for identity theft?
23. What do I do if I am the target of a scam?